Terms of Use

Introduction

Welcome to Katora. These Terms of Use ("Terms") govern your access to and use of Katora's AI-powered call answering and appointment booking services (the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

If you are using the Service on behalf of a business or other entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to that entity.

If you do not agree to these Terms, do not use the Service.

Service Description

Katora provides an AI-powered receptionist service designed for field service businesses. Our Service includes:

• 24/7 AI-powered call answering for incoming customer calls
• Automatic appointment booking through Google Calendar integration
• Call recording, transcription, and analysis
• Customer information capture (name, phone, address, service requests)
• Multi-language support (English and Spanish)
• Call analytics and insights through your dashboard

The Service is provided "as is" without guarantees of uptime, accuracy, or fitness for any particular purpose. While we strive for high availability, we do not guarantee uninterrupted service.

Account Registration

To use Katora, you must create an account. When registering, you agree to:

• Provide accurate, complete, and current information about your business
• Maintain and promptly update your account information to keep it accurate
• Maintain the security of your account credentials and password
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized access or security breach

You must be at least 18 years old and authorized to enter into binding contracts to use the Service. Each business entity may maintain only one account.

Acceptable Use

Permitted Uses

You may use Katora for legitimate business purposes, including:

• Answering incoming customer service calls
• Booking appointments with customers
• Capturing customer information and service requests
• Managing your business's call handling and scheduling needs

Prohibited Uses

You agree not to use the Service to:

• Engage in any illegal activities or promote fraudulent purposes
• Send spam, conduct harassment, or engage in abusive communications
• Attempt to circumvent security measures or gain unauthorized access
• Reverse engineer, decompile, or attempt to extract source code from the Service
• Use the Service to compete with Katora or build a similar product
• Violate any third-party rights, including intellectual property rights
• Violate Google Calendar Terms of Service or other integrated platform policies
• Use automated systems to access the Service in a manner that sends more requests than a human could reasonably produce
• Interfere with or disrupt the Service or servers or networks connected to the Service

Violation of these acceptable use provisions may result in immediate termination of your account without notice or refund.

Google Calendar Integration

By connecting your Google Calendar to Katora, you grant us permission to:

• Access your calendar availability and existing events
• Create new calendar events based on appointments booked through calls
• Read calendar event details to avoid double-booking
• Store OAuth tokens to maintain continuous calendar access

You acknowledge that:

• You are responsible for the accuracy of your calendar and resolving any scheduling conflicts
• You can revoke calendar access at any time through your account settings or Google account settings
• Katora is not liable for booking errors, calendar conflicts, or missed appointments
• You remain responsible for confirming appointments and managing your schedule

Call Recording and Data

All calls handled by Katora are recorded for quality assurance, training, and service improvement purposes. By using the Service, you acknowledge and agree that:

• Calls to your Katora number will be recorded
• Recordings and transcripts will be stored and processed by Katora and our service providers (including Retell AI)
• You are solely responsible for compliance with applicable call recording laws and regulations in your jurisdiction
• You must notify callers of recording if required by federal, state, or local law
• You will obtain any necessary consents from callers before recording

Data Ownership: You retain ownership of your business data, including customer information collected during calls. By using the Service, you grant Katora a license to use, process, and store this data solely for the purpose of providing and improving the Service.

Payment Terms

Katora operates on a subscription-based model. By subscribing, you agree to the following payment terms:

• Pricing: Subscription prices are displayed on our pricing page and are subject to change with 30 days advance notice
• Billing cycle: Subscriptions are billed monthly in advance on the date you first subscribed
• Payment method: You must provide a valid credit card or other approved payment method
• Automatic renewal: Subscriptions automatically renew each month unless cancelled before the renewal date
• Failed payments: If payment fails, we may suspend your service until payment is received
• No refunds: We do not provide refunds for partial months or unused service
• Taxes: You are responsible for all applicable taxes, duties, and government fees

We reserve the right to change our pricing at any time. Price changes will be communicated via email at least 30 days before taking effect. Continued use of the Service after a price change constitutes acceptance of the new pricing.

Service Modifications and Availability

Katora reserves the right to:

• Modify, suspend, or discontinue any aspect of the Service at any time, with or without notice
• Change features, functionality, or user interface elements
• Impose limits on certain features or restrict access to parts of the Service
• Perform scheduled maintenance with advance notice when possible

We do not guarantee that the Service will be available at all times or that it will be free from errors, viruses, or other harmful components. We are not liable for any downtime, service interruptions, data loss, or other issues arising from service modifications or unavailability.

Account Termination

Termination by You

You may cancel your Katora account at any time through your account settings or by contacting us at hello@getkatora.com. Cancellation will take effect at the end of your current billing period. You will not receive a refund for any unused portion of your subscription.

Termination by Katora

We may suspend or terminate your account immediately, with or without notice, if:

• You violate these Terms or our Acceptable Use Policy
• Your payment method fails or your account is past due
• We believe your use of the Service poses a security or legal risk
• We are required to do so by law or legal process
• We discontinue the Service to all users in your region

Effect of Termination

Upon termination of your account:

• Your access to the Service will be immediately revoked
• Your Katora phone number will be deactivated and may be reassigned
• Your data will be deleted according to our data retention policy (typically 90 days after termination)
• You remain responsible for any outstanding payment obligations

Surviving Provisions

The following sections survive termination: Payment Terms, Intellectual Property, Limitation of Liability, Indemnification, and Dispute Resolution.

Intellectual Property

Katora and its licensors own all rights, title, and interest in and to the Service, including:

• All software, code, technology, and infrastructure underlying the Service
• The Katora name, logo, trademarks, and branding materials
• All documentation, designs, and user interface elements
• Any improvements or derivative works based on the Service

You retain ownership of your business data, including customer information, custom prompts, and configuration settings. However, you grant Katora a worldwide, royalty-free license to use, store, and process this data solely for the purpose of providing the Service.

Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your active subscription period. You may not:

• Copy, modify, or create derivative works from the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Remove or modify any proprietary notices or labels on the Service
• Use the Service to develop competing products or services

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

Katora disclaims all warranties, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the Service will be uninterrupted or error-free
• Warranties regarding the accuracy, reliability, or completeness of the Service
• Warranties that the Service will meet your requirements or expectations

IN NO EVENT SHALL FIELDESK BE LIABLE FOR:

• Missed calls, failed appointment bookings, or scheduling errors
• Lost revenue, business opportunities, or customer relationships
• Data loss, corruption, or unauthorized access
• Service interruptions, downtime, or degraded performance
• Errors in call transcriptions, translations, or data extraction
• Any indirect, incidental, consequential, special, or punitive damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIELDESK'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO FIELDESK IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

Indemnification

You agree to indemnify, defend, and hold harmless Katora, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or related to:

• Your use or misuse of the Service
• Your violation of these Terms or any applicable law or regulation
• Your violation of any third-party rights, including intellectual property, privacy, or publicity rights
• Your failure to comply with call recording laws or obtain necessary consents
• Any data, content, or information you provide to the Service
• Claims by your customers or third parties related to your use of the Service

This indemnification obligation will survive termination of these Terms and your use of the Service.

Dispute Resolution

Informal Resolution

Before filing a formal legal claim, you agree to contact us at hello@getkatora.com to attempt to resolve the dispute informally. We will make a good faith effort to resolve the matter within 60 days.

Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any legal action or proceeding arising from these Terms shall be brought exclusively in the federal or state courts located in Texas, and you consent to the personal jurisdiction of such courts.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive your right to participate in a class action lawsuit or class-wide arbitration against Katora.

Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Katora regarding the Service and supersede all prior agreements, communications, and understandings, whether written or oral.

Severability

If any provision of these Terms is found to be invalid, unenforceable, or illegal, the remaining provisions will continue in full force and effect.

No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

Assignment

You may not assign or transfer these Terms or your account without our prior written consent. Katora may assign these Terms without restriction, including to any successor entity in connection with a merger, acquisition, or sale of assets.

Force Majeure

Katora shall not be liable for any failure or delay in performing its obligations under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, governmental actions, or failures of third-party services (including internet service providers, cloud hosting providers, or telecommunications networks).

Contact Information

If you have questions about these Terms, please contact us: